Newsletter
Client Newsletter · April 2026
Meet the Team Supporting
Your Financial Planning
From Emerald Retirement
Planning Team Growth
Over the past several years, Emerald Retirement has continued to grow intentionally and thoughtfully. As we have added capacity and expanded responsibilities across the team, our goal has remained straightforward: to provide more consistent service, improve responsiveness, and ensure that important details are handled accurately and on time.
For clients, this means your financial life is supported by a broader team working from the same planning process, standards, and priorities. Rather than relying on one person to manage every moving part, we now have greater depth across planning, meeting preparation, follow-through, and day-to-day client service. The result is a stronger support structure around your plan, with fewer bottlenecks and better continuity.
"My team represents an important enhancement to our personalized service. They are working continuously with you and behind the scenes to make your experience more organized, more responsive, and more dependable."
— Matthew Clement
Our Newest Lead Advisor
Kate McCloskey
Financial PlannerKate joined Emerald in August 2022 as a Virtual Paraplanner. While she still supports Matthew with client meeting follow-up and financial planning, her role has evolved — she is now serving her own clients as a financial advisor. Kate is meticulously focused on helping clients develop financial plans and habits that enable them to meet their current and future goals by controlling what is in their control: behavior and decision-making.
Planning Support Team
Supporting Matthew's and Kate's work are three additional team members, each playing an important role in the preparation, coordination, and follow-through that surround a high-quality planning relationship. Even though your actual meetings are with Matthew and/or Kate, the rest of the team is what makes that meeting — and all follow-up — happen effectively and efficiently.
Madison Lamberson
Planning SupportOrganizes planning materials, meeting documents, and essential items that keep the process smooth and efficient.
Lauren Muñoz
Planning SupportSupports the preparation of financial planning work with a thoughtful, client-centered approach.
Robin Ward
Planning SupportContributes to meeting preparation, planning support, and behind-the-scenes organization that keeps client service thorough and timely.
Day-to-Day Service
Ongoing Support Between Meetings
The same team-based approach applies between meetings as well. If you call or email with a planning question, a service request, or a quick check on something, the person responding may be someone other than the advisor you met with most recently. This is directly resulting from our internal workflows and communication processes that allow the right team member to step in quickly, stay aligned, and keep things moving.
Office, Account, and Scheduling Support
Your In-House Operations Team
Our Operations Team remains integral to the support structure you have come to know. Each member plays a distinct and essential role in the day-to-day experience you rely on.
Lisa Scolaro
Client RelationsKey role in client communication, scheduling, account-related coordination, and day-to-day organizational support.
Melissa Harm
Client EngagementCentral to new client engagement, internal systems, and process management.
Tara Donnelly
Office OperationsKeeps office operations running smoothly and ensures the details that shape the client experience are handled with care.
Process Update
Meeting Scheduling Process Update
To make scheduling and rescheduling easier, we will be coordinating future review meetings through Calendly — a secure online scheduling tool that connects directly to our calendar and shows our real-time availability. It reduces the back-and-forth of finding a convenient time and makes it easy to confirm or adjust your meeting in just a few clicks.
Receive a Calendar Invitation
When it is time for your next appointment, you will receive a calendar invitation from Emerald Scheduling with a proposed date and time.
Confirm or Reschedule
If the proposed time is not convenient, simply use the Reschedule link in the invitation to select another time that works better for you.
Added to Your Calendar Automatically
Your meeting will be automatically added and is compatible with Apple Calendar, Google Calendar, and Microsoft Outlook.
Reminders Sent as the Date Approaches
As your meeting date approaches, you will receive reminder notifications by email and text.
Your options remain the same. Calendly is an additional tool — not a replacement for personal communication. If you would rather call our office and speak with Lisa or another team member, you are always welcome to do that. Call, email, or text us whenever you prefer.
Our Commitment
Commitment to Service
By building a stronger team around a shared planning process, we are working to make your experience more organized, more responsive, and more dependable over time. If you are ever unsure who the best point of contact is, simply reach out the way you normally would — we will make sure your question gets to the right person and is handled promptly and carefully.
We appreciate your feedback as we continue refining our processes to make things easier and more efficient for you.